501 East Ben White Blvd, Austin, TX   >
Free Shuttle Service Tues., Thurs. – Sat.   >
(512) 445-6655   >

Privacy

Privacy Policy​

This policy explains how we collect, use, share, and protect information when you visit palaziomensclub.com (the
“Site”), book reservations, join our email/SMS lists, apply for a job, or interact with us offline at the club. This
policy does not cover third-party sites or services we don’t control.

Information We Collect
  • You provide to us: name, email, phone, group size, reservation details, payment info (processed by our payment provider), marketing preferences, messages, and application materials for careers (work history, availability, etc.).
  • Collected automatically: device and browser type, IP address, general location, pages viewed, and actions on the Site via cookies, pixels, and analytics tools (e.g., GA4).
  • From others: reservation platforms, payment processors, marketing platforms (email/SMS), referral partners (e.g., hotel concierges), and social networks if you interact with our pages.
  • On-premises: for safety and security, our venue uses CCTV. Signage is posted onsite.
How We Use Information
  • Provide and manage reservations, bottle service, packages, and customer support.
  • Send transactional messages (confirmations, reminders) and—if you opt in—promotional email/SMS about events, specials, and offers.
  • Process payments and prevent fraud.
  • Improve the Site and our services through analytics and performance measurement.
  • Comply with legal obligations and enforce our policies.

SMS & Email Marketing

If you opt in, you consent to receive marketing texts/emails from Palazio at the number/email you provide. Message and data rates may apply. Frequency varies. Text STOP to opt out; text HELP for help. Consent is not a condition of purchase.

Sharing of Information

We share information with:

  • Service providers/processors (e.g., reservation platform, payment processor, email/SMS vendors, analytics, website hosting).
  • Affiliates and professional advisors (accounting, legal, security).
  • Authorities when required by law or to protect rights and safety.
  • Business transfers (e.g., merger, acquisition).
    We do not sell personal information.

Cookies & Tracking

We use cookies/pixels to run the Site and measure performance. You can manage cookies in your browser and through our cookie banner. Some features may not work without certain cookies. “Do Not Track” signals are not responded to at this time.

Data Retention

We keep information only as long as needed for the purposes above, to meet legal requirements, or to resolve disputes. Retention periods vary by record type.

Security

We use reasonable administrative, technical, and physical safeguards. No system is 100% secure; please use caution when sharing information online.

Your Choices

  • Unsubscribe links in marketing emails; STOP for SMS.
  • Update reservation/contact details by contacting us.
  • Residents of certain jurisdictions (e.g., CA, CO, VA, CT, UT, EU/UK) may have additional rights such as access, deletion, or correction—contact [Email] to exercise them. We may verify your request.

Children/Minors

The Site and venue are intended for adults 21+. We do not knowingly collect information from minors.

Contact

  • Click here to contact us.
  • 512.445.6655
  • 501 E. Ben White Blvd, Austin Texas
  • For general inquires please use the form below or email us at palazioatx@gmail.com.